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Real Business of IT: How CIOs Create and Communicate Value, by Richard Hunter, George Westerman
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If you're a general manager or CFO, do you feel you're spending too much on IT or wishing you could get better returns from your IT investments? If so, it's time to examine what's behind this IT-as-cost mind-set.
In The Real Business of IT, Richard Hunter and George Westerman reveal that the cost mind-set stems from IT leaders' inability to communicate about the business value they create-so CIOs get stuck discussing budgets rather than their contributions to the organization.
The authors explain how IT leaders can combat this mind-set by first using information technology to generate three forms of value important to leaders throughout the organization:
-Value for money when your IT department operates efficiently and effectively
-An investment in business performance evidenced when IT helps divisions, units, and departments boost profitability
-Personal value of CIOs as leaders whose contributions to their enterprise go well beyond their area of specialization
The authors show how to communicate about these forms of value with non-IT leaders-so they understand how your firm is benefiting and see IT as the strategic powerhouse it truly is.
- Sales Rank: #99836 in Books
- Brand: Brand: Harvard Business Press
- Published on: 2009-10-20
- Original language: English
- Number of items: 1
- Dimensions: 9.30" h x 1.00" w x 6.10" l, 1.00 pounds
- Binding: Hardcover
- 218 pages
- Used Book in Good Condition
About the Author
Richard Hunter is Group Vice President and Gartner Fellow in Gartner Research, a division of Gartner, Inc., the world's largest technology research firm. George Westerman is a research scientist at MIT Sloan School of Management's Center for Information Systems Research (MIT CISR), which Ziff Davis named the world's "most influential IT academic research center." They are coauthors of the award-winning book IT Risk: Turning Business Threats Into Competitive Advantage.
Most helpful customer reviews
20 of 23 people found the following review helpful.
A real value to IT executives
By Mark P. McDonald
What is the business value of IT? This is a perennial question that dominates executive discussions. Many have sought to answer this question with fancy algorithms, consulting practices, benchmark data and other tools. However, the question is basic to IT so it should have a basic answer - right? Absolutley and fortunately Hunter and Westerman provide much of the answer in this book.
The Real Business of IT is a clear and focused look at the issue of IT value and the approaches to capture, communicate and increase that value. This book is unique in several respects. It is a book written for CIOs largely based on the experience of CIOs.
The book features extended practices from leading companies like McKesson, Intel, Freescale, Deltak and many others. Building on those sources, Hunter and Westerman explain a simple virtuous cycle for driving IT value. They illustrate this cycle with about a dozen concepts that CIOs can use tomorrow to change the way they talk about value.
Hunter and Westerman make good use of these resources creating a book that is filled accessible information. One of the ways they do this is through using analogies from outside of IT. This not only makes the ideas easy to understand but also it gives the CIOs stories that they can use to inform and educate their business peers about IT.
This book helps CIOs avoid common value traps that limit the view of IT's value in the enterprise. It then goes on to build the tools and techniques to demonstrate the value for money in IT, how IT helps run, grow and transform the enterprise, manage IT's unit costs, and other key concepts.
The book is tuned and intended for CIOs and IT executives, rather than business executives. This is not to say business executives should not read this book, its just that it is not written for them. By focusing on CIOs, the authors avoid much of the complexity found in other books. This should be taken as a strength since that focus enables the authors to clearly provide practices and tools that CIOs can use.
The business value of IT sits in the conversations within your enterprise not in compliance with some industry standard. Therefore, I would suggest that CIOs use this book with their teams to build that conversation, in their terms and their situation.
This book is highly recommended for CIOs and IT executives all of whom will face the need to answer questions about the value of IT. In this book, CIOs will learn directly from the authors as well as the insights of leading CIOs and their examples. This is a powerful combination that makes the investment in The Real Business of IT a good value.
Strengths
Anchoring IT value solidly in terms of business performance. This is critical to establishing a clear and unequival way of measuring the value of IT.
Actionable and practical advise that comes directly from CIO experience.
Contains positive and negative examples on the business value of IT
Clearly illustrated tables and tools that CIOs can put into action quickly
References actual performance data and metrics
Uses non-IT analogies and stories that facilitate both understanding IT value issues and CIOs to use these analogies to make their own case in the enterprise.
Challenges
While the book is strong in terms of tools and advice, many of these specfics are generic. This means that CIOs will have to tailor these tools to their own situation. This is not a big weakness, as CIOs should not simply implement solutions blindly.
Business executives often express value in terms of financial measures and terms. While the book advises CIOs to focus on business performance, it could have done with some expanded financial content.
The latter chapters that discuss BPR and organizations change cover them in a traditional way. This reinforces the importance of creating value beyond more than just IT.
10 of 11 people found the following review helpful.
Useful and Practical Advice but very Verbose
By Raja Valiveti
Approach suggested by Authors is basic commonsense, but definitely relevant, useful and practical, which many people miss out. However this could have been articulated in just a few dozen pages, perhaps as a main article in a magazine rather than a 200 page long book. Result is verbose text, with plenty of repetition and many needless references to what contemporary CIOs, CxOs told the authors or in magazine interviews. What would have helped is giving a set of structured/concrete Checklists/Benchmarks either directly or in the case studies to supplement the suggested value creation 'framework'.
8 of 10 people found the following review helpful.
Best IT book I ever read
By Suzan
How do we fix IT's problems? Well, Hunter and Westerman gave us the answer: pick up more work! Yes, and it actually does make sense. Be responsible for MORE things and your success rate will increase.
This book is about how to really deliver value from IT. It is based on changing IT's mindset. You've probably read much on this topic before, but this book sums it all up and more. And it does have suggestions that can be readily applied.
Every manager in IT should read this book!
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